Definition and classification
The Fill rate states what share of the staffing requests a provider filled successfully. It is calculated as requests filled divided by requests made, and is usually given as a percentage.
As one of the central metrics of Provider management it shows – measured across providers – which providers deliver reliably.
What influences the fill rate?
The fill rate depends on the quality of the staffing request, the market availability of suitable people and the speed of applicant management . What matters is reading it in context: a high fill rate with poor candidate quality helps little. It is therefore always looked at together with speed and quality.