Profile
The challenge
Talent Spring is a leading provider of recruitment and staff leasing – with an established network and digital core processes.
Even so, communication and coordination with customers proved time-consuming and inefficient: requests came in through different channels and needed a lot of manual handling, which led to longer placement times and missed business opportunities. The high administrative effort of managing and forwarding candidate profiles was noticeably slowing growth – while customers increasingly expected faster, more agile solutions.
The solution
Measurable improvements and sustained growth: Talent Spring chose the Pactos vendor management system (VMS). It made real-time processing of customer requests possible and fundamentally changed the placement process through AI-supported matching.
The platform automated time-consuming manual processes and optimized profile selection, so that only the most relevant candidates were put forward. The user-friendly interface meant fast implementation and smooth onboarding for the team – the benefits took effect immediately.
The result
The implementation led to impressive results: the first profile submission now happens within six minutes, the administrative workload fell by 38%, and in the staff leasing business Talent Spring recorded a 7% increase in revenue.
Staff were able to concentrate more on looking after customers and candidates personally, which noticeably improved service quality. Talent Spring thereby further strengthened its position as a reliable partner in the staffing market and created a solid basis for future growth in a fast-moving industry.
What the switch delivered
From a laborious search and manual administration to a lean, AI-supported process – the most important changes at a glance.
| Area | Before | With Pactos |
|---|---|---|
| Customer requests | Across different channels, a lot of manual handling | Real-time processing with AI-supported matching |
| Profile submission | Slow, high effort | First profile submitted in 6 minutes |
| Administration | High manual administrative effort | 38% less administrative work |
| Business | Missed business opportunities | 7% more revenue in the staff leasing business |