Strengthening customer relationships together: Select chooses Pactos

Profile

The starting point

Select has been a staffing provider in Baden-Württemberg since 1994. “Advise, accompany, inspire” is its own standard: listening closely and understanding what people and companies really need. As the staffing provider next door, Select stays close to both.

To win new customers, Select wanted to stand out more clearly from the competition. Today, companies expect digital processes from their staffing provider too: they want to see requests, profiles, assignments and hours themselves at any time instead of asking by email and phone.

Several providers made the shortlist, including one of the largest VMS providers in Germany. For Select, however, being big and established was not the deciding factor. The search was for a modern partner that listens, responds quickly and is as close to its customers as Select is to its own.

Why Pactos

Three points tipped the scales in favor of Pactos.

1. Support that stays close

   Select has dedicated contacts at Pactos who know the company’s processes. Questions don’t end up in a queue but with people who answer quickly. Adjustments to Select’s processes are sometimes implemented the same day, made possible by short paths all the way to management.

2. Modern, with AI built into the process

   Paco, the Pactos AI assistant, is built into every module: it reads résumés, checks documents and deadlines, reconciles invoice items and answers questions about assignments and status. Many more features are in development. Recruiters, customers and workers on assignment use the system without lengthy training.

3. A selling point with new customers

   With Pactos, Select shows new customers live how staffing requests, profiles, assignments and timesheets come together digitally. That makes the difference when companies compare several staffing providers.

The solution

One platform for Select and its customers: Requests, profiles, assignments, hours and invoices come together in Vendor Intelligence, Workforce Intelligence and Compliance Intelligence. For each customer, that includes:

• Taking staffing requests digitally: Customers submit their staffing requests directly in the system, and the responsible branch sees every request right away.
• Sharing profiles: Suitable candidates are sent to the customer digitally, and feedback comes back the same way.
• AI in the process: Paco extracts, checks and suggests; the decision stays with the recruiters.
• Shifts and hours: With Workforce Intelligence, customers plan shifts and workers record their hours digitally.
• Reconciling hours and invoices: Approved timesheets and invoices run on a single data basis.
• Records always up to date: With Compliance Intelligence, Select retrieves clearance certificates automatically, deadlines are flagged in good time and customers see all records in one place.
• Transparency for the customer: The customer sees assignments, fill status and costs in their own reports.
• Modular per customer: Every customer gets exactly the modules they need.

First results

Select uses Pactos in its day-to-day business. The very first weeks show that Pactos delivers exactly what Select was looking for.

Personal support. Questions from the branches go straight to dedicated contacts and are usually answered in under an hour. Adjustments to Select’s processes are sometimes implemented the same day.

Fast implementation. New customers are set up within a week: locations, contacts, approval workflows and time tracking, without a dedicated IT project and without lengthy training.

More transparency. Select and its customers can see requests, assignments, hours, costs and records themselves at any time instead of requesting reports. Transparency has increased by 80%.

Fewer billing errors. Because approved timesheets and invoices run on a single data basis, manual re-entry is no longer needed. Billing errors have dropped by 30%.

Less back-and-forth. Requests, profiles and timesheets run through one platform instead of email and phone. Follow-up questions between recruiters and customers have largely disappeared.

A stronger presence with new customers. In sales conversations, Select demonstrates its own digital offering live. That builds trust before the first assignment begins.

How Pactos won them over

What Select was looking for and what Pactos delivered, at a glance.

Outlook

Select and Pactos share the same attitude: being close to the customer counts more than any feature. As the staffing provider next door, Select brings its feel for people, companies and regions; as the technology partner, Pactos brings the platform and the AI behind it. Together, they show that personal service and modern technology are not a contradiction.

More customers are following, and with each one Select’s digital offering grows. Whatever proves itself in the branches’ daily work and whatever customers newly ask for goes straight into development: new features for Paco, leaner processes for recruiters and reports that give customers an even better overview.

Both share the same goal: staffing services should be digital, transparent and still human, with AI built right into the process and decisions left to the people who support customers and workers.