From staffing request to contract: Orizon works as a Master Vendor fully digitally

Profile

The starting point

Orizon is a staffing services provider operating across Germany, headquartered in Augsburg with around 6,000 employees. Among other roles, Orizon works as a Master Vendor for its customers, managing not only its own employees but also the co-suppliers involved, the business units on the customer side and a large number of candidates.

Digital management has long been standard for Orizon. For working with its customers, Orizon was looking for a technology partner that does more than deliver software: one that listens, responds quickly and adapts processes to the project instead of forcing them into rigid structures.

On the customer side, coordination often still runs via email, phone and Excel: staffing requests go from the business unit through HR to the provider, profiles are forwarded one by one and overviews are maintained by hand. This was also the case with a customer from the aviation industry, a project with special requirements and a high volume of unskilled and skilled roles, with several co-suppliers, collective agreement rules and an involved works council. Here, Orizon wanted to map the process fully digitally, from the staffing request through candidate selection to the signed staff leasing agreement.

Why Pactos

Orizon first tested Pactos in a pilot project and was quickly convinced. Three points made the difference.

1. Simple and intuitive

   Business units, team leads and co-suppliers work in the system after a short introduction. Feedback from the customer project especially praises the clear design and ease of use. That matters, because a VMS is only as good as its actual use by everyone involved.

2. Support that responds quickly

   Orizon has dedicated contacts at Pactos. Questions are answered in under an hour on average, and Pactos implements some process adjustments on the same day. This keeps Orizon able to act for its customers.

3. Transparency across all data

   Staffing requests, candidates, contracts and suppliers are on one platform. Reports on time-to-fill and supplier performance are available at any time, for Orizon and for the customer.

The solution

Vendor Intelligence as a shared platform: Orizon manages its customers' external workforce via Pactos. Customer, Orizon and co-suppliers work on the same platform, each in their own role. This includes:

• Capturing staffing requests centrally: Business units submit their staffing requests directly in the system instead of by email or phone.
• Master Vendor first, then the co-suppliers: A staffing request goes to Orizon first and, after a fixed period, automatically to the co-suppliers. Every request and every response is traceable.
• Assessing candidates in the business unit: Team leads see the profiles directly and assess them in the system. Pending assessments send their own reminders.
• Signing contracts digitally: The staff leasing agreement is signed digitally, without paper or a signature round.
• Approvals and roles: Deregistrations and transfers to permanent employment follow fixed approval paths. Each role sees exactly what it needs.
• Collective agreement rules stored: Equal pay and industry surcharges are mapped in the system and apply automatically.

First results

In the aviation industry project, the platform quickly proved itself.

Up and running quickly. The customer's team leads were able to work in the system right after a joint training session.

Fast help from support. Questions from Orizon and the customer are answered in under an hour on average.

High acceptance. Business units, team leads and co-suppliers work in the system without lengthy onboarding. Feedback praises the clear design and ease of use.

Less coordination. Staffing requests, profiles and contracts are in one place instead of in emails and Excel lists.

What has changed

The most important changes at a glance.

Outlook

Orizon and Pactos look forward to continuing their collaboration. Whatever proves itself in the projects and whatever customers newly ask for goes straight into development.

Together, both are developing the platform further, with the goal that customers, Master Vendor and co-suppliers manage their external workforce digitally, transparently and with little effort.