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Agency & hirer: definition and roles

The agency and the hirer form the triangle of staff leasing together with the temporary worker. This entry explains the roles, the duties and the other parties involved.

Key facts
  • The two companies in the triangular relationship of staff leasing (with the temporary worker).
  • Agency = employer, supplies the worker; hirer = has the authority to instruct, but is not the employer.
  • The agency needs the license from the Federal Employment Agency (1 year, open-ended after 3 years).
  • The hirer's works council has to be involved before the assignment (veto within 1 week).

Definition and classification

The agency and the hirer are the two companies in the triangular relationship of Staff Leasing – the third corner is the temporary worker. The agency (Staffing provider) supplies the employee and is their employer; this is where the contractual, collectively agreed and statutory employee rights apply. The hirer (the client company) deploys the worker, receives the authority to instruct and has to make the normal operational working conditions available (the equal treatment principle), but is not the employer.

Between agency and hirer there is a leasing agreement (AÜV)setting out the framework and the hourly rate. Within the hirer, several parties are often involved in sourcing – HR, procurement, management or decentralized branch and production managers – who have to agree who is responsible for sourcing and coordination (possibly through a masteror a Neutral Vendor).

The role of the Federal Employment Agency

Fundamentally the agency needs a Temporary staffing license from the responsible employment agency. It is limited to one year at first; a renewal has to be applied for at the latest three months before it expires, and after three consecutive years an open-ended license is possible. The conditions include a properly run business, professional expertise, granting the working conditions due and sufficient financial means for wage and salary payments. The agency verifies this in audits. For the hirer the rule is: only work with staffing companies that hold a license – otherwise it is concealed staff leasing .

What role does the works council play?

The hirer's works council has to be involved before the assignment; the agency has to show it the license. The works council can refuse the assignment if it breaches a law, a collective agreement or a works agreement, if there is a concern that permanent staff will suffer disadvantages, or if industrial peace is endangered. The veto has to be given in writing with reasons within one week – otherwise consent is deemed given. After a veto the hirer can ask the labor court to substitute consent.

Legal basis

The legal basis is the AÜG, which implements the European Temporary Agency Work Directive 2008/104/EC and governs, among other things, Equal Treatment, Equal Pay and the maximum assignment period regulates. On top of that the hirer has to observe further requirements, for example the German Supply Chain Act and the PPE regulation. Through Secondary liability the hirer is also liable on a secondary basis for contributions that go unpaid.

Frequently asked questions

Is the hirer the temporary worker's employer?

No. The employer is the agency. The hirer only has the authority to instruct during the assignment and has to make regular working conditions available.

What are the conditions for a leasing license?

Among others a properly run business, professional expertise, granting the working conditions due and sufficient financial means to pay wages – verified through audits by the employment agency.

Can the hirer's works council prevent the assignment?

It can object in writing with reasons within one week – for example where there are legal breaches or disadvantages for permanent staff. The hirer can then ask the labor court to substitute consent.

What happens when working with an agency that has no license?

Then it is disguised staff leasing – unlawful and subject to penalties, up to a deemed employment relationship with the hirer.

Related terms

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